Customer Success Executive

As Customer Success Executive, you will manage the full customer lifecycle – from onboarding to renewal – and support account growth through cross and upselling. You’ll develop tailored contact plans for each client, drive engagement through product demonstrations and regular check-ins, and gather valuable insights to help us continually improve.

This is a varied and high-impact role where you’ll collaborate closely with Product, Sales, and Marketing teams while working autonomously to meet your own KPIs.

• Build strong customer relationships to embed BCIS platforms and services.
• Manage renewals, identify cross-sell opportunities, and close upsell deals.
• Deliver effective onboarding experiences that set clients up for success.
• Conduct product demonstrations and act as a trusted advisor.
• Maintain accurate records of all activity via our CRM system.
• Capture customer feedback and share insights with internal teams.
• Stay up to date with BCIS product developments and industry trends.

• Proven experience in a sales or customer success role, ideally in a data, SaaS or technical environment.
• Track record of meeting or exceeding financial targets for retention and growth.
• Strong customer focus, with a consultative and solutions-led approach.
• Skilled at relationship building, influencing, and objection handling.
• Excellent communication, time management, and organisational skills.
• Comfortable working independently and using your initiative.
• Confident in delivering presentations and product demos to stakeholders

Desirable

• Experience working with SaaS products.
• Knowledge of the construction or insurance sectors.
• Experience using CRM tools and Microsoft Office.

• Additional leave
• Bereavement leave
• Casual dress
• Company car
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay
• Work from home